Support isn’t about fixing things when they break.
It’s about maintaining availability, reducing risk, and protecting business continuity across the life of your infrastructure.
Every solution delivered by Fortuna Data is fully tested, validated, and supported by engineers who work with these platforms daily — not outsourced call centres or scripted desks.
We provide flexible support models designed to match the criticality of your environment, from business-hours assistance to 24×7 on-site cover.
Infrastructure doesn’t fail all at once — it degrades quietly.
We provide scheduled health checks, firmware reviews, and performance assessments to identify risks before they impact availability, security, or data integrity.
📊 Regular health checks
Includes firmware updates, configuration validation, and early risk reporting.
Direct access to experienced engineers
When you contact support, you speak to people who have designed, deployed, and operated the systems you’re running. That means faster diagnosis, fewer escalations, and no guesswork.
📞 Phone support
Immediate access to engineers who can triage, advise, and resolve issues efficiently.
Where required, issues are diagnosed remotely to ensure the right parts and expertise arrive on-site. In many cases, systems alert us to component degradation before failure occurs — allowing pre-emptive replacement without disruption.
🛠 On-site support
Available for customers with active support contracts, including proactive part replacement and fault resolution.
Many incidents can be resolved without physical intervention — including software configuration, recovery operations, and system restoration.
We’ve supported complex recovery scenarios across global environments, restoring service under time-critical conditions where availability was non-negotiable.
💻 Remote support
Ideal for distributed, international, or software-defined environments.
For customers operating in remote or regulated environments, we support customer-held spares strategies to ensure continuity without delay.
⚙️ Spares support
Designed for organisations where downtime is unacceptable and logistics must be controlled.
Faster resolution when issues arise
Reduced operational risk
Fewer unplanned outages
Confidence that systems are being actively looked after — not just sold and forgotten
You won’t deal with people learning your infrastructure for the first time during an incident. You’ll work with engineers who already understand it.
